TERMS AND CONDITIONS OF SALE
The following General Terms and Conditions of Sale concern the offer and sale of products on the website www.mrnico.bigcartel.com, owned and maintained by:
Studio Disegno s.a.s
Via IV novembre 65
61032 Fano PU ITALIA
tel/fax: (+39) 0721 863912
C.F. / P. IVA 01085330411
iscrizione Reg. Imp. di Pesaro N. 01085330411
Your order will be shipped as soon as possible. All orders are fulfilled within 2-4 business days. All orders are subject to availability. When your order is placed we will send you an order confirmation. Once your package is shipped we will send you an email with a tracking number for the package.
EXCHANGES AND REFUNDS
1. Notify us by email within 14 days of receiving your order, that you want to return something.
2. Send your items and the original packaging back to us within 14 days from your notification.
3. The return shipment cost must be paid by you.
4. You will receive your refund within 14 days after we receive the notification. However the refund will not be paid before we have received the items at our warehouse.
5. If the items are not received in their original packaging and in the same condition as you received it a deduction can be made in your refund similar to the decrease of the value of the items.
Our return address is:
Via Gentile da Fabriano 4
61032 Fano PU ITALIA
General terms of returning items:
You may change your mind within 14 days of receiving your items. You have to notify us before the 14 days if you want to return your order. Please Contact us on e-mail: firstname.lastname@example.org if you want to return a product.
After you have received the items you ordered, you may carefully examine and try the items with in the period of 14 days, but only in a manner as you would if you examined in a store at our offline resellers. Have the items been used in excess of what is normal in order to examine them, you will be held liable for the decrease in value of the items the use has caused.
Where applicable we will give you a full refund of the purchase price, including the original shipping charges for the items that you return to us. The refund will be paid back to the credit card used to pay for the order within 14 days of receiving the notification. However the refund will not be paid before we have received the items at our warehouse.
The shipping expenses for returning an order are not covered by us, and must be paid by you, and must also be arranged by yourself.
The items are your responsibility until they reach our warehouse. Please make sure you pack the return safely to prevent any damage to the products or boxes. Make sure the product’s original packaging is intact. Please keep receipts and tracking numbers as proof of sending the items back.
Return Shipping Costs:
The return shipment cost must be paid by you.
DAMAGED OR FAULTY ITEMS
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us at: email@example.com
If you send us an e-mail, please include as many details as possible including your order number as well as some pictures if there is something wrong with one of the products.
You are entitled to give notice of defects for a period of 4 days. If something is wrong with the product, your claim should be sent to us as soon as possible from the time that you notice the problem.
You can either have a new product sent, a discount or return the product for a refund. This will be decided from case to case. If your claim is valid we will of course cover your shipping expenses for returning the item to us. Please provide us with documentation for your expenses.
The items are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent (any further) damage to the products or boxes. And please keep receipts and tracking codes as a proof of sending the items back.
PAYMENT & PRICES
We accept all major credit card payments supported by PayPal and bank transfer. If you wish to pay by bank transfer, the amount of your purchase (plus shipping costs) must be transferred to:
IBAN IT 97 o 08839 24300 000060160110
Shipping will be made after we receive the payment.
The full amount will be charged on the date of the shipment (i.e. when the package is dispatched).
If your country is part of the European Union (EU), prices include Italian VAT at 22 %.
Shipping costs will be added to your order.
Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. We will ship your package according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for further information.
Cookies are used in the site in order to improve your experience of the site. The cookie identifies your computer and allows the site to remember your personal settings. Cookies are also used for statistical purposes.
You can set your browser to notify you when a cookie is to be activated. This enables you to reject usage of this cookie or to tell your browser to erase the cookie at the end of your visit. The web shop cannot be used if cookies are disallowed.
We do not guarantee that all the items available at the mr.nico web shop are in stock at the time of your order. We may at any time change the content of the site.
Part of the services mediated through the site are performed and concerned for by outside organizations. In situations where Studio Disegno act as agent for such services, we cannot be held responsible for any errors resulting from their activities.
We cannot guarantee that colours in the website are fully equivalent to the items’ actual colors. This depends partly on the colour settings of your computer and monitor.
All personal information saved at the site will be handled with most care. The information that we store will not be sold or used for any purposes other than making sure you get the best service possible. It will solely be used for informing you about special offers and other marketing activities related to mr.nico. When registering to the site, you have the option not to receive any information from mr.nico. If you wish to end your subscription to information, you may send an email to firstname.lastname@example.org. State your name and email address and a short description of the matter in the email message.
At all times you have the right to know what information is kept about you in our systems. This information can be requested by sending an email to email@example.com. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted.
Copyright in the documents provided in this site (including logos, graphics, text, photos, icons, images, data, software and designs) are owned by Studio Disegno s.a.s.
For security reasons, we do not store any payment information in our database.